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The player later confirmed that the issue was resolved. The player from Germany is asking for a transaction list.
The player from Brazil has been accused of opening multiple accounts. The player from Morocco has been blocked and accused of providing falsified documents. After a verification process was complete, the player was successfuly verified and his winnings were paid. The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification.
The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. Therefore, the complaint was closed as unresolved. The regulator decided this case in favor of the casino, and we accept this final decision. The player struggles to verify his account for yet unknown reason.
The complaint was closed as it was sports betting related. He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit.
The casino requested an apostilled ID. The complaint was rejected because the player did not respond to our messages and questions. The player from India tried to withdraw his winnings, but all withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Turkey has been struggling to withdraw their winnings. The complaint was rejected as the player stopped responding.
The player from Peru is experiencing difficulties withdrawing his funds. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process.
The player from Mexico has deposited money into casino account but the funds seem to be lost. The player from Ukraine is dissatisfied with high unexpected fees. The player from Brazil is criticizing the mandatory deposit wagering for real money. The player from India had their account disabled due to a suspicious deposit.
The player was advised that the investigation will take days. It has been resolved. The player from Ukraine is criticizing withdrawal process together with particularly high fees. It was justified.
The player from Philippines has tried to redeem advertised bonus without being successful. The player from Argentina has deposited money into casino account but the funds seem to be lost. The player wanted to withdraw The casino provided only the account numbers with various currencies where it was not possible to check who the accounts belonged to.
The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. The complaint remains unresolved. The player made few successful deposits and withdrawals in the past but with his last withdrawal request, the casino asked him to send them all kinds of different documents for verification. For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls.
Later on, the player was accused of breaking multiple rules in the casino. The mediator asked the casino to provide any kind of proof that the player had multiple accounts open but they claimed to be finishing the configuration of the situation and would contact them when they get an answer. There is no further information available and this complaint was left without a resolution. The casino said that according to their terms and conditions, in certain circumstances and in respect to certain customers they may decide not to reimburse service charges imposed by payment systems on deposits or withdrawals, which they usually reimburse.
The casino then sent the player an email in which they promised to return his deposit. But in the complaint, they mentioned that the player had already withdrawn his deposit due to the fact that that the full amount of his withdrawal exceeded the full amount of his deposits. The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved.
The player requested a withdrawal and sent all the documents needed for verification. He had been waiting for over three weeks for it to process without any progress. His account was also closed where the casino claimed he broke a rule while he let someone else play at his account. The casino asked the Askgamblers to close the complaint as resolved, but the player asked for proof. The casino never provided any and this case remained unresolved.
The player from India has been accused of opening multiple accounts. The player from Mexico has been trying to withdraw his winnings, but he keeps receiving an error message. He stopped responding. The player from Portugal had their winnings from sports betting voided. The player from Germany has been accused of opening multiple accounts.
We ended up rejecting the complaint because the player stopped responding to our messages and questions. The player from France has requested a withdrawal five days ago. It has not been received yet. The player from Iran had deposited money into his account but the funds seemed to be lost. We rejected the complaint because the player stopped responding to our messages and questions. The player from Belarus is experiencing problems with completing KYC.
The casino keeps asking him to send the same documents over and over. The player provided everything and then he was accused of having multiple accounts. Unfortunately, the casino only described what happened without providing supporting evidence, therefore we were forced to close this case as unresolved. The player from Italy is experiencing difficulties withdrawing her winnings. The player from Netherlands complains about an uncertain issue.
The player from Pakistan is experiencing some issues with the gameplay. The player from Malaysia complains about an uncertain issue. The player from Greece had his bonus winnings cancelled without further explanation. The player from Albania complains about withdrawal regulations and casino support.
Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino. The player claims that all his withdrawal requests were rejected. This complaint was resolved. According to the casino, the player failed their verification process. The casino asked him to send all kinds of documents, called him twice via Skype, they even asked for the notarized letter from the doctor to prove his health and psychological status were alright.
In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. There is no further update on this case. The player complained that following a succession of refused verification documents, the casino blocked his account accusing him of violating the rules by having several accounts opened.
However, they failed to provide proof and have not replied to this complaint. The player complained about getting repeatedly locked out of his account due to verification checks. When he won , He sent verification documents but the casino closed his account claiming the player had a duplicate account and had violated the terms. The player, Cvetan95, had his account closed after he sent bunch of documents for a verification.
There is no further information. After that they demanded a photo of me holding my id card ,and the email received by them on the back. I did that bitting my id card to hold it while holding a tablet to my head with the email received. My account ID is The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked.
The casino asked him to send documents for verification but it was taking way longer than expected. Nobody answered the complaint and it remained unresolved. The player from Germany asked the casino to get self-excluded due to his gambling addiction. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification.
Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded. Therefore, the complaint was left unresolved. The player admitted their addiction to gambling and wanted to get self-excluded. The player had two previous successful withdrawals behind him. But when he made a third request, he was finally asked to send documents for verification via land mail and email. There is no further information on this case.
Discuss anything related to 1xBet Casino with other players, share your opinion, or get answers to your questions.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice.
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User feedback: Mixed. Very positive Positive Neutral Negative Very negative. View all 73 reviews. No Deposit Bonus:. Not available. Deposit Bonus:. Show company details.
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Casino Bonuses. Casino Guru We want players to understand gambling. User reviews User feedback: Mixed Rated by 73 users. Do you have any experience with this casino? Write a review. Until today I have not been paid 4 days now. I contacted support several times and they told me that the specialists are waiting for a response from the payment system. Entrei diversas fezes no suporte e me disseram que os especialistas aguardam resposta do sistema de pagamento. Lots of games.
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Problema com sistema de pagamentos. Bad support. Suporte ruim. Confusing site in E-Sports. Site confuso em E-Sports. Dear Poivon, Thank you for reaching out to us. We are very sorry for the inconvenience caused. We understand your concern and want to assure you that we are doing everything possible to resolve this situation.
However, it is important to note that the technical issues you mentioned are occurring on the side of the payment system, and we may not always be able to influence the speed of their resolution. We appreciate your patience and are working to resolve this issue. We assure you that as soon as a response is received from the payment system, our support team will promptly notify you of the results via email.
If you have any additional questions or need further information, please do not hesitate to contact our support team. Thank you for your understanding. Best regards, The 1xBet Team. United Kingdom. On the one hand, the platform is safe and reliable for placing bets online. Payment methods are secure and transactions are fast and hassle-free. However, some users may encounter difficulties when withdrawing their funds.
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Well, to this day they only tell me that the withdrawal time is not the responsibility of the casino. I advise you not to play in this place under any circumstances, better look for another casino with better service. Les aconsejo no jugar en este lugar por ninguna circunstancia, mejor busquen otro casino con mejor servicio. Dear Cortaodoble, We are very sorry for the delay. Therefore, we count on your understanding and expect the final status of the transfer in the order of the queue.
I value convenience and mobility, which is why the 1Xbet app on my phone is a gem! Easy navigation, fast betting, access to live bets - everything you need for a comfortable and exciting experience. Thank you for your feedback! Easy navigation, fast betting, and access to live bets are indeed key features we strive to offer for a comfortable and exciting experience.
Good luck in your future games! One of the best features of 1Xbet is the ease of depositing and withdrawing funds. Hassle-free: a simple process, minimal fees and fast payments. I recommend it to everyone! Simple payment process and fast payments! Dear Geronimo88, Thank you for review.
We are grateful for such kind words. We wish you good luck with the future bets! One thing I really like is the variety of games they have. But there are a couple of things that bug me. First off, the deposit process can be a bit slow and frustrating. Just be prepared to wait a bit for your money if you win big! Variety of games. Fun and easy to understand. Slow deposit process. I understand your frustration with the slow deposit and withdrawal processes.
Although these situations are very rare, but can occur in any company, it most often depends on the workload of the payment system. Our support specialists are always available to help you in case of any delays and leave only a positive experience on our platform. So feel free to contact us at any time of the day for assistance. Hey guys, wanted to share my thoughts on 1xbet So, let me start with the not-so-good stuff.
Depositing money on 1xbet can be a real hassle. It take forever, and sometimes I just wanna give up. Plus, the lack of a welcoming bonus was a bit disappointing. The tech support team is pretty helpful. And I gotta say, visually, 1xbet looks pretty good. Helpful tech support. Nice visual design. Withdrawal can be problematic. No welcoming bonus. We understand how frustrating this can be and are constantly working to improve our processing times.
Our company is always happy to our new players and as a loyalty offers a welcome bonus on both sports and casino. In case of compliance with the conditions of receiving the bonus, it is credited automatically after the first deposit. Thank you one more time. Your feedback is valuable to us, and we will use it to make further improvements. So, the first thing I noticed was the variety of casino games. But sometimes, things can get a bit frustrating. Like when I had to wait forever for my account to get verified.
It took ages! Overall though, I like playing on 1xBET. The casino games keep me entertained, even with the occasional hiccups.
Lots of casino games to choose from. Keeps me entertained for hours. Verification process is too slow. No welcome bonus. Thank you for your review. We are very pleased that you appreciated our casino and enjoyed playing. The verification exists for the security of your account. We need to be sure that the owner of the account withdraws their funds. So thank you for your cooperation in this process, which led to the successful completion of the verification. Our company offers both welcome bonuses and a lot of interesting tournaments from providers.
In case of compliance with all the conditions for receiving the bonus, it is credited automatically after the first deposit on the account. The customer support is also responsive and helpful. Thank you for your positive feedback. Your satisfaction is our priority, and we appreciate your support!
We are very sorry for the misunderstanding, but accounts cannot be blocked for no reason. All the actions you described above are carried out by our security specialists according to the rules, in order to ensure account security and prevent any activity that violates rules and laws.
According to clause 2. Also according to clause 2. In case of compliance with all rules and fair use, the verification is successful and the player can withdraw and continue to use the account without any restrictions. Therefore, we urge you to adhere to all the rules imposed on players for safe gaming. Best regards, 1xBet Team. The best of all the casinos in Argentina, especially in sports, they have an incredible variety and excellent odds The chat is always live, you speak and in less than a minute they answer you and have the possibility of speaking by telephone.
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We are also very pleased that our customer support services and transaction methods have met your expectations, we will continue to strive to keep the bar high and only get better. If you have any questions or ideas about our platform, we are always ready to listen to you. The casino asked me to verify my account, they received my documents on March 26, and until today, which has been 20 days, they do not verify my account and they do not let me withdraw my money.
Since the 5th, I have been writing to them every day so they can help and the only thing they tell me is "the requests are examined in queue order, due to the large number of requests, the response from the specialists may take a while.
Keep waiting for the response, please, your case is in queue" but it has been 20 days since they verify and retain my money, no casino takes 20 days to verify an account. Dear Sergio, We are very sorry for the inconvenience caused by the long verification process. We want to check your verification status and help you to successfully resolve the situation, so we have contacted you by e-mail to clarify your game id and other details required for checking. Please check your e-mail.
We will be waiting for your reply. And thank you very much for your feedback, we will definitely take it into account to improve our service. Hi everyone. I will share here some thoughts on 1xbet. Also there are plenty of bonuses you get per month dependant on the amount of times you played.
Try it out for sure.. Hello, Hi. We are sincerely sorry if you had an unpleasant experience with 1xBet. We want to understand this situation and help you, so we sent you an e-mail to clarify the details of the withdrawal. If the issue is still relevant, we would be grateful for a response to resolve the issue. We will also take into account your feedback and suggestions on both the support and Casino options.
Player satisfaction is very important to us and we try to offer a large list of providers according to the availability of the region and will continue to work on expanding the list. Some info to you from me and my personal experience on 1xBET. I adore that there are no ads. It was pissing me of all the time on the previous site I was betting on. After won some money and wanted to get them, I was shocked with the number of withdrawal options, everything you can find here.
There is no bonus, and I would like to have some. And to my mind the amount of slots could be more. I just get tired of casino sometimes and it helps. Thank you for sharing your opinion. We are glad that you liked the variety of payment methods available for withdrawal.
As for bonuses, I dare to say that we offer a great variety of promotions, including welcome bonus, in the form of four bonuses, which we offer when depositing from the first to the fourth deposit. In addition, we constantly offer current tournaments from providers and new promo codes for freespins. The list of available slots is also quite diverse, although it may vary depending on your region, but we will take into account your wishes, and will continue to expand our list of new slots.
We wish you a pleasant game, thank you for staying with us. Hii, will share some thoughts on 1xbets, see Why I got. Very sad to say , but there are no bonuses , or I did not find them, I dont know.
Tech support did not help me with it and with other problem. So I think it can be fixed. I like big number of casino and slots games. It Just very up lifting to see that meny. And ofc I like that sending deposit very quickly. Almost immediately. Quickly Withdrawal. A lot of casino here. No bonuses. Tech support does not help.
Our casino offers quite a few different bonuses like deposit bonuses, VIP cashback, various tournaments and promo codes.
About support we are very sorry to hear that you have such an impression. Our specialists try to process all requests without exception providing all available information. We will be grateful if you share more information about your situation with support so that we can analyze it and improve our work. Know that we are always ready to help you. We wish you good luck and new victories.
Hi wanted to share my experience on 1xbet since I am on the website for couple of months. The first thing I noticed when registering to the platform was how much time it actually takes definitely more than it should be. It seems like hours is too much actually I remeber that there was max 24h for the verification check also I think that withdrawal process could be much faster.
I dont mind to wait for hours more to get my money but when iit crucial since I neeed it to pay off some stuff. I makes me uncomfortable. I like the number of casino options they have here, its fun to change the game someties also I m betting from time to time and it also possible on the platform. BTW as for me the interface is a bit overloaded especially in casino where the one need to focus and be present.
Also I would like to tell that tech support guys could be a bit more friendly. I am a customer and here I receive really good technical help which I am grateful for but want to be treated well.
Thats my point actually. Big range of casino options. Hello, Thank you for sharing your opinion and experience using our platform. We will certainly accept all your wishes and comments on improving our service, so that the game in our casino brought you pleasure and comfort. Indeed, according to the rules, the verification of documents can take up to 72 hours, in order to avoid errors and detailed verification of identity to ensure safety, so we sincerely hope for your understanding in this matter.
Also realizing the importance of fast transfers, all withdrawals are processed by us with the highest possible speed, which usually takes no more than 15 minutes, after which the funds are sent for processing by the issuing bank on the speed of which we unfortunately can not always influence.
Our specialists are always ready to help you with any question, as well as to accept your wishes and suggestions for the work of our site. Thank you for staying with us. Decent bookie for sports betting, awful for casino and games. Casino starts to lag when you are winning, and the image freezes and suddenly you lose and start losing several times, and you cant even see what happened.
On top of the lag they have when you start winning, your credit inside the casino also freezes so you do not keep track of how much you are losing or winning. I had this happen several times.
This is definitely rigged and a scam to offer such low RTP. Awful customer support, the answers are always the same, no good bonuses, no option to limit deposits and they complicate and delay your decision to block your account. As long as you are losing money, they will not allow you to block your account. Best option is to delete the app or change the password to something you cant remember, as they will not let you limit deposits or block account.
Decent bookie for sports betting. Decent app. Decent FAQs. Casino lags only when you are winning,the image freezes and suddenly you lose everytime. Dear user Thank you for reaching out to us, although we understand your concerns, it seems there might have been an situation that needs further investigation.
We value your feedback and would like to assist you in resolving any cases you might have encountered. As a result, the Customer is ready to accept any result of this kind. Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations.
To address this matter effectively, could you please provide us with your account ID with more details about the issue you experienced? Our dedicated team will thoroughly investigate the matter once we have more information from you.
Your cooperation will help us better understand and resolve any potential issues. Looking forward to hearing back from you soon. Many ways to deposit for tunisian. BAD support team. Thank you for taking the time to reach out to us.
We value your input and are actively working to address any issue at hand. We are here to support you and ensure a satisfactory resolution. For that, will you please provide a bit more data, like your gaming ID, the email you contacted about the two-factor authentication and the email you used to mail there? If possible, please provide a ticket ID of your inquiry so that we could swiftly locate it and review your situation the fastest way possible Looking forward to hearing back from you!
All the best, The 1xBet Team. Casinos prevent my self-exclusion. Otherwise, you may accidentally overuse it. Thank you very much for the provided information.
Would you please let us know you your account was successfully self-excluded at last? If not, would you please tell us your gaming ID and the email you contacted block 1xbet-team. Rest assured, we take customer feedback seriously and are ready to investigate the issue.
We are determined to find a solution that will meet your expectations. The aforementioned data will help us take a deep dive and thoroughly look into your situation and swiftly resolve it We are looking forward to hearing back from you! Dear user, Thank you for taking the time to provide a review. We are grateful for your recognition of our continuous efforts to maintain the highest standards of service and reliability in our betting platform. Excellent casino, many games.
Live sports betting. Good customer service. Exelente casino, muchos juegos. Apuestas deportivas en vivo. Variedad de juegos. Dear Maria, We are truly grateful for the time you invested in sharing your positive feedback about our betting platform.
Your acknowledgment of our unwavering commitment to excellence in service and reliability resonates deeply with us. Any additional insights or inquiries you may have are more than welcome, and we encourage you to connect with us.
Ensuring your satisfaction remains our primary focus, and we are fully dedicated to promptly addressing your needs. So i decided to play on 1xbet for life as long as they keep the promises to accept national payment option and keeping be super fast on the withdrawals. Nice games not fake. Birthday gifts. Accepted D17 and sobflous for tunisians.
Dear Mohamed, We sincerely appreciate your thoughtful feedback and the time you took to share your positive experience with our services. We look forward to consistently exceeding your expectations and are grateful for your ongoing support. I play here often and win periodically. Withdrawals are always superfast. There are good bonuses. A lot of payment options - you can choose the best for you.
I prefer crypto. Once I had to go through the verification. It was a bit exhausted. Thankfully, the support team worked brilliantly and helped me a lot. Dear Jerry94, We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us! Best regards, The 1xBet Support. The most important thing for me is a quick withdrawal of funds. I tried different payment systems and I always received my money within 30 minutes. Promo and bonuses could be better.
The support service could be faster, but nevertheless they always politely and clearly answer all my questions. Dear BurakYil, Thank you for your feedback. I really like this casino, it has very good casino games, slots and slots, it amuses me, a lot. I play on 1xbet website near 2. Withdrawal of any amount takes not longer than half a day. Money credit to my ewallet quickly, deposits are easy. I also like to watch esport competitions live-broadcasts. Sad that not every bookie in has this opportunity.
When you create an account, they don t ask you to complete allo informations, but you can make a deposit. But when you ask for the welcome bonus, they say the informations are not completed and you can t get the bonus. I completed all informations and never get the Bonus. The assistance is bad without explanations. They have made me waste my time, they pass me from one support to another and to another, sending me to wait 30 minutes and so on, until claiming that his roulette game had no errors regardless of my evidence.
And placing a bot that only repeated the same and the same. I want justice, I want my money back. Y colocandome un bot que solo repetia lo mismo y lo mismo. Quiero justicia, quiero mi dinero de vuelta. Terrible service as an online casino, the idea of these people is just to scam there are thousands of users complaining about the same thing.
Pesimo servicio como casino online, la idea de esta gente es solo estafar hay miles de usuarios quejandose por lo mismo.
United States. I tried a couple of other bookmakers before and 1xbet bookmaker is a good one. Earlier I got 1xbet complaint, but it was resolved with ease regarding free bets. Support acted swiftly and without causing too much hassle. I think 1xbet is a good gambling site. This is a very good bookie. I have earned more than 5k from 1xbet last month. Withdrawal always quick, I am very happy to use this bookie.
Safety Index explained. Safety Index: Above average 6. We take into account estimated revenues over the last 4 years. Any clauses we consider to be unfair result in a lower Safety Index for the casino. The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology. Has this casino done something unfair to you? Submit a complaint.
Unfair terms and conditions This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet. Player struggles with unresolved deposit issues. Case closed Our verdict Other Disputed amount:?? Player faces prolonged withdrawal process due to constant requests for documents. Player accused of fraud, winnings withheld.
Player facing issues with deposit. Player experiences withdrawal problems with Visa. Player struggles with passport verification process. Player struggles with forced change in withdrawal method. Case closed Our verdict Player stopped responding Disputed amount: 1, kr. Player experiences a withdrawal delay at 1xbet.
Player experiences verification delays and a lack of communication. Player is overwhelmingly frustrated with detailed verification process. Player was blocked after deposit and verification issues. Resolved Our verdict Case closed Disputed amount:?? Player unable to use bonus from 1xbet.
Case closed Our verdict Player stopped responding Disputed amount:?? Player experiences ignored messages and confusion over verification document. Player faced with complex account verification procedures. Player has an issue with deposit processing. Player encounters roadblock with account verification. Case closed Our verdict Regulator: Casino was right Disputed amount: , руб.
Case closed Our verdict Unjustified complaint Disputed amount:?? Player faces issues with self-exclusion at 1xBet. Delay in crediting tournament winnings. Case closed Our verdict Player stopped responding Disputed amount: 40, руб. Player is struggling with verification due to device limitations. Player believes that their withdrawal has been delayed. Case closed Our verdict Unjustified complaint Disputed amount: K, Player struggles with a withdrawal delay. Case closed Our verdict Player stopped responding Disputed amount: K, Player claims game is possibly rigged.
Player experiences repeated account verification and withdrawal delay. The player struggles to withdraw his balance. Player is trying to redeem a bonus. The player struggles to verify his account. Player is struggling to access the account. The player struggles to withdraw his money.
Player has been accused of opening multiple accounts. Bets via Telegram Bets via Telegram. About us Contacts Terms and Conditions Payments.
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